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Frequently asked questions¶
Subscriptions and billing¶
- How is VNC Connect licensed?
- What does a subscription entitle me to?
- What do I choose when I buy?
- Are there any usage restrictions?
- How long does a subscription last?
- Can I add capacity mid-subscription?
- How do I renew a subscription?
- What happens if I don’t renew?
- How do I apply my subscription?
- Do I ever need to re-apply my subscription?
- Can I change which remote computers my subscription applies to?
- How has licensing changed between VNC 5.x and VNC Connect?
- Do I still need a license key?
- How do subscriptions work with User Mode and Virtual Mode?
- Can I get a refund?
Accounts and teams¶
- Do I have to sign up for a RealVNC account?
- Why do I have to check my email each time I sign in on a new device?
- What is a team?
- Do I need more than one team?
- How do I add a remote computer to a team?
- How do I invite people to share remote access?
- How do I name a technician?
- Can I promote people to help administer my team?
- Can I configure which people can access which remote computers?
- How do I remove a remote computer from a team?
- How do I remove a person from a team?
- Why has my account been suspended or disabled?
- How do I close my account?
Technicians and end users¶
- How does a technician start a session?
- What does an end user have to do?
- Can a technician perform administrative operations?
- Can an end user stop a session?
- How should a technician reboot a remote computer?
- How should a technician log out or lock a remote computer?
- Can a technician transfer files?
- Can the technician and end user chat, or leave a message?
- What happens if a session is interrupted?
Install and run¶
- How do I install and run VNC Connect?
- Can I deploy and license VNC Connect remotely?
- Can I install VNC Connect over RDP?
- Can I host VNC Connect on a network share?
- How do I start and stop VNC Connect?
- What are VNC Server ‘modes’, and which should I run?
- What is a ‘virtual desktop’?
- How do I completely remove VNC Connect?
- How do I connect to a remote computer?
- What is a cloud connection?
- What is a direct connection?
- Must I be connected to the Internet?
- Do I have to configure my firewall and router?
- What’s my (username and) password?
- Can I connect when a computer is asleep, or powered off?
- Can I remotely access my tablet or phone from a computer?